Enterprise Content Management (ECM) provides active management of unstructured business content, and the leveraging of that content to reform business processes.
In any business, system users create and manage content outside databases and business systems – such as desktop documents (e.g. MS Office documents), email, and physical documents and artefacts. But how does a business access this content? It must be accessible in a timely manner, and it must be managed to ensure currency and compliance with the organisation’s legal obligations.
This is where Enterprise Content Management comes in. Documents within an ECM system are managed according to a structured regime:
- Metadata is applied to content to support structured searching
- Content is indexed to support full-text searching
- Security is applied so that documents are accessible by the right users
- Version control is applied to ensure that the accessed content is the latest content
- Approval controls are applied so that finalised content has been approved by the appropriate authority
- Action tracking is assigned to ensure that content is routed according to prescribed business processes
- Audit histories are created so that a full history of all activities associated with that content is viewable
Foley Business Consulting can assist your business implement ECM systems. Get in touch to discuss your project.