SYPAQ is a Management and Technology Consulting, Systems Integration and Managed Services company, which develops software and engineering technologies to support core systems for defence and aerospace organisations.
Project: In March 2015, FBC was engaged to provide sub-contractor services in support of an expansion of SYPAQ’s involvement within the 1QMS Program (1 Quality Management System) within the Capability Acquisition and Sustainment Group (CASG) of the Australian Government’s Defence Portfolio. FBC was engaged specifically to process map the key quality management processes, and to design and build the required automated workflows using the Defence Portfolio’s Objective ECM system. After receiving positive feedback on the initial workflow build, FBC’s engagement has been extended to expand the capabilities of the workflows, design the agency-wide user training program, and to support the passage of the solution through multiple testing phases (i.e. Functional Testing, User Acceptance Testing and Pre-Production Regression testing).
The Solution was implemented into Production in June 2017. Based upon initial business feedback, additional requirements were gathered and have been incorporated into a proposed enhanced design for Production rollout Christmas 2018.
iKM Solutions is a UK-based Knowledge Management and Information Management consultancy firm. It provides specialist advice to public and corporate organisations concerning Metadata, File Structures, Information Management Governance, and Retention schedules. It also provides custom Knowledge Management training and CIO coaching and mentoring services. iKM Solutions is also an official training partner of AIIM (Association for Information & Image Management), a global membership and training organisation for the Information Management profession.
Foley Business Consulting provided training design and delivery services to support iKM Solution’s AIIM training partnership in Australia – providing classroom training services on a range of AIIM Certification courses (at Specialist and Master Class levels), including ECM (Enterprise Content Management) and Information Governance class room training Information Managers.
Barwon Water is Victoria’s largest regional urban water corporation, providing high quality water, recycled water and sewerage services across south western Victoria.
Project: In June 2016, FBC was engaged to conduct a review of Barwon Water’s Objective ECM implementation – with particular reference to the degree of compatibility between its system configuration and its business requirements for the system which have changed in the years since initial implementation. Key drivers for the project included: the upcoming system upgrade, head office relocation into a new, technologically advanced facility, a desire to improve the user experience and the transition into a paper-lite organisation. FBC conducted the configuration review, provided recommendations and strategies for these configuration changes.
Objective Corporation is an Australian-based vendor of Enterprise Content Management Systems (ECM), online collaborative workspaces and ancillary capabilities for government and large corporations.
Project: In May-June 2016, FBC was engaged to provide sub-contractor services in support of the development of an Internet Publishing Workflow using Objective ECM at the Department of Premier and Cabinet (DPC) in South Australia. This workflow initiative supported South Australia’s commitment to open government and to foster digital citizenship by streamlining and automating the online release of public documents. FBC conducted requirements gathering workshops, developed a system design in collaboration with DPC’s Records Management team, and supported the Records Management team to build and deploy that workflow to business users. In addition, the project was intended to encourage knowledge sharing and up-skilling of DPC staff in the development of Objective ECM workflows.
Historical Novel Society Australasia (HNSA) promotes the writing, reading and publication of historical fiction, especially in Australia and New Zealand.
Project: In March to April 2014, FBC was commissioned to develop and build a website that would promote the organisation and promote HNSA’s inaugural conference (HNSA 2015), to be held in March 2015. From April 2014, FBC has provided ongoing web support.
Girl Guides Victoria (GGV) runs quality programs for girls aged 5-17.
Project: In January 2015, FBC commenced a project to develop informative and engaging user materials to support use and administration of ‘iGGi’ – Girl Guides Victoria’s own social networking platform for the exclusive use of GGV members. The project developed end user materials for Guide members, a system administration guide and end user information statements for the iGGi Mobile App.
The Metropolitan Fire Brigade (MFB) provides fire and emergency services to metropolitan Melbourne, Australia.
Project: In June to August 2014, FBC was commissioned to review MFB’s current information management challenges and provide specialist EDRMS advice concerning:
- Preparation of a ‘roadmap’ addressing MFB’s short and longer-term information management challenges – especially with regards to the current implementation and user adoption of its corporate EDRMS.
- Preparation of a ‘user requirements specification’, against which the current or any proposed EDRMS application must conform in order to adequately fulfil MFB’s information management requirements. Such specifications were based on Victoria’s Public Record Office (PROV) recordkeeping standards, and address practical issues relating to user friendliness, system administration, recordkeeping, searching, integration with third-party systems, mobility, cloud computing, and social media integration.